At Eminence, we strive to ensure that every purchase meets your expectations. However, we understand that there may be occasions when you need to return an item. Below is our Return and Refund Policy to guide you through the process:

1. Returns

1.1 Eligibility:

• You may return any unworn, unwashed, and undamaged item within 7 days from the date of delivery.

• Items must be in their original condition with all tags attached.

1.2 Process:

• To initiate a return, please contact our Customer Support team at eminence1604@gmail.com or +91 9554757468 with your order details and reason for return.

• Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) if your return meets our eligibility criteria.

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1.3 Refund:

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to the original payment method within 7 business days.

2. Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund as appropriate, including covering any return shipping costs incurred.

4. Non-Returnable Items

Certain items are non-returnable for hygiene reasons, including but not limited to underwear, swimwear, and pierced jewelry, unless they are defective or damaged upon arrival.

5. Final Sale Items

Items marked as "Final Sale" are not eligible for return or exchange unless they are defective or damaged upon arrival.

6. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at eminence1604@gmail.com or +91 9554757468 for assistance.

Thank you for shopping with Eminence. Your satisfaction is our priority.